Under the terms and in compliance with the provisions of Law no. 144/2015, of 08.09, HomeFinder - Mediação Imobiliária, Lda provides the necessary information so that the consumer client can exercise their right to complain to an official, third party and impartial team that will help you resolve the dispute in question. Alternative dispute resolution is the possibility that all consumers have at their disposal of turning to official entities to help them resolve or guide a conflict, before opening litigation in the Courts. As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the target of his complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration". Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route. Therefore, in the event of a dispute, the consumer client can resort to an Alternative Consumer Dispute Resolution Entity:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts www.cniacc.pt
Consumer Dispute Arbitration Center of the District of Coimbra www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center www.centroarbitragemlisboa.pt
Consumer Dispute Arbitration Center of the Autonomous Region of Madeira www.srrh.gov-madeira.pt/Inicio/tabid/292/default.aspx
Porto Information and Arbitration Center www.cicap.pt
Vale do Ave Information and Arbitration Center www.triave.pt
Vale do Cávado Information and Arbitration Center www.ciab.pt
Algarve Information, Mediation and Arbitration Center www.consumidoronline.pt/pt/
Online Dispute Resolution ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
For updates and more information, consult the Consumer Portal at www.consumidor.pt (under article 18 of Law no. 144/2015, of September 8)